Sixteen Things People Ask Before Booking

Do I need to be a good player for a fitting to be worth it?

No, and the argument that you should "get better first" has it backwards. A club that is too long, too light or bent two degrees off is actively teaching you compensations. Beginners and high handicap players usually see larger changes in dispersion than low handicap players do, because they have more room to gain.

How long does a session actually take?

Sixty minutes for a putter, seventy-five for a fairway wood or hybrid, ninety for a driver or wedge session, and two hours for a full iron set. Those windows include profiling your current clubs on the bench and writing your spec sheet at the end, so the bay time itself is a little shorter.

What should I bring with me?

The clubs the session is about, even if you fully intend to replace them, plus the shoes you actually play in. If you have a rough idea of your scores and where the shots leak away, that helps. Nothing else is needed.

Am I obliged to buy anything?

Not at all. The session fee covers the measuring work and the spec sheet, and around one session in six ends with us recommending no purchase. If you do order a build from us within sixty days, the session fee comes off the invoice.

Can you work on clubs I bought somewhere else?

Constantly. A large share of the bench queue is clubs assembled elsewhere that were never checked afterwards. There is no judgement in it and no upsell attached to it. Bring the club in and we will measure it and tell you where it stands.

What exactly is on the spec sheet?

Raw shaft length, tip trim in eighths of an inch and the chart it came from, target and achieved butt frequency, playing length, swing weight, loft and lie as read on the gauge, grip model and the number of build-up wraps. Enough for any competent shop in the country to reproduce the club exactly.

How long does a build take?

Five to nine days for most work, seven to nine for a full iron set. Component lead time is usually the constraint rather than bench time. Epoxy cures overnight in a vertical rack, and every finished club gets frequency checked the following morning before it is called ready.

What is butt frequency and why do you keep mentioning it?

It is how fast a club oscillates when the grip end is clamped and the head is released, measured in cycles per minute. It is the most repeatable single measure of how stiff a finished club actually plays, and unlike a flex letter it is a number that can be reproduced years later.

My set is only two years old. Is there any point checking it?

Age is not the question; whether anybody measured it is. Sets straight off a production line routinely show frequency scatter of eight to fifteen cycles between neighbouring irons, and lie angles drift with use regardless of how new the clubs are.

Do you fit left-handed players?

Yes, with the same trial stock coverage in the profile bands that matter. Left-handed head selection at order time is narrower than right-handed, which is a market reality rather than a shop limitation, and we will be upfront about it during the session.

Can two people share a session?

No. One player per bay, without exception. Sharing a booking halves everyone's bay time, introduces waiting between shots that changes your data, and produces a worse result for both people.

Do you fit juniors?

Yes, at half rate on single-club sessions, and we run a free length check every March. Juniors mostly need length and weight handled correctly rather than a full fitting, and we will say so if that is all that is required.

Is it better to fit indoors or outdoors?

The bay doors open onto a turf strip and we use it whenever conditions allow, because real ball flight alongside monitor data is genuinely useful. In poor weather we work into the net. Doppler data indoors is accurate enough to fit from; it is simply less satisfying to watch.

What if the finished club does not feel like the one I hit in the bay?

Bring it back. That gap is almost always a swing weight or grip build-up difference between the trial club and the build, and it is a bench fix. The first adjustment visit is free and stays free for as long as you own the club.

Do you take walk-ins?

For bench work and repairs, yes, during bay hours. For fitting sessions, no. Bays are booked one player at a time and there is no spare capacity to absorb a walk-in without shortening somebody else's session.

How do I pay, and is a deposit required?

Session fees are settled at the end of the appointment. Builds involving ordered components need a fifty percent deposit, because custom parts cannot be returned once they are cut. Cards and cash are both fine.